We are here to help! Whether you have a question about an order, need assistance finding a product, or just want to share feedback, our team is ready to assist you.
Get in Touch
📧 Email: info@primemarkets.shop
📞 Phone: +1 828-428-8484
📍 Address: 3 Island Ford Rd, Maiden, NC 28650, United States
🕐 Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
📦 Order Support
Have a question about your order, delivery status, or tracking? Our support team can help.
Email us with your order number for fastest service.
🔄 Returns & Refunds
Need to initiate a return or exchange? Visit our Return & Exchange Policy page for instructions, or email us directly.
💡 Product Inquiries
Questions about product ingredients, availability, or dietary information? We are happy to provide detailed product information.
📝 Feedback & Suggestions
We value your feedback. If you have suggestions for products you would like us to carry or ways we can improve, please let us know.
Frequently Asked Questions
How quickly do you respond to emails?
We aim to respond to all email inquiries within 24 hours during business days. For urgent matters, we recommend calling us at +1 828-428-8484 during business hours.
What information should I include in my email?
For fastest service, please include your full name, order number (if applicable), and a detailed description of your inquiry or issue. For returns or claims, including photos helps us process your request more quickly.
Can I visit your physical store?
Prime Markets operates as an online-only grocery store. While we do not have a physical retail location open to the public, our business address is 3 Island Ford Rd, Maiden, NC 28650. All orders are processed and shipped from our facility.
Do you offer wholesale or bulk pricing?
Yes, we offer bulk ordering options for businesses and organizations. Please contact us at info@primemarkets.shop with details about your needs, and a member of our team will get back to you with pricing information.
How can I report a problem with the website?
If you encounter any technical issues while using our website, please email us at info@primemarkets.shop with a description of the problem, the browser you are using, and any error messages you saw. We appreciate your help in improving our site.
Stay Connected
Follow us for the latest deals, new product arrivals, and grocery tips. We regularly share promotions and updates to help you save on your everyday shopping.
For marketing and partnership inquiries, please email us at info@primemarkets.shop.
We look forward to hearing from you!
— The Prime Markets Team